Enhancing User Experience in the Penang Smart Parking App.
Introduction to Penang Smart Parking App. The Penang Smart Parking App revolutionizes the traditional parking system by replacing physical tickets with digital convenience. Core features include the ability to reload balance, pay for parking, find parking spots, check and pay for compounds, and purchase monthly parking passes. Additionally, users can add multiple vehicles and switch between the two local councils: MBPP and MBSP. Each council has its own set of parking rates and rules, ensuring users stay compliant wherever they park.
Homepage Improvements
Our redesigned homepage focuses on quick access and user-friendly navigation. A prominent feature is the Quick Action Switch, which allows users to toggle between councils (MBPP and MBSP) effortlessly. While the app auto-selects the appropriate council using location services, this manual option ensures accuracy in case of errors or disabled location settings.
A new Wallet Balance Widget keeps users informed of their current balance, and the Active Parking Widget displays ongoing parking sessions. This widget shows essential details such as vehicle plate number, council, and start/end times, and can manage multiple sessions—ideal for shared accounts with family members. Below this, functional widgets provide shortcuts to key features like Find Parking, Check Compound, Buy Monthly Pass, Add Vehicle, and Council Settings. The bottom of the homepage includes an ad banner space.
Iconography
The app uses clean, outline-style icons in a distinct blue color, reflecting the signature color of the Penang flag. This choice enhances clarity and ensures that icons are both aesthetically pleasing and easy to understand.
Park & Pay
The Park & Pay feature begins with the same council-switching widget as the homepage. Once the council is selected, a Display Card presents detailed parking information, including vehicle details, start and end times, and the relevant council. This card ensures users review all information before proceeding to payment.
Users can quickly set parking durations with the One Day Park or Hourly options, and those choosing hourly parking can manually adjust the time. Additionally, a Set Expiry Alert toggle allows users to receive notifications before their parking session expires, enhancing convenience and preventing fines.
Profile
The Profile Page showcases the user’s active monthly parking pass, displaying the vehicle plate number, council, and valid month. Below this, the Compound Widget lists the total number and amount of outstanding compounds, followed by settings options such as personal information, account security (change PIN, enable biometrics, app lock), language, and more.
Compound Management
The Compound Page streamlines the process of paying fines. Users start by selecting the relevant council and vehicle, then the app displays matched compounds. Alternatively, users can search for compounds using notice or fee numbers, vehicle plate numbers, or identification numbers (MyKad, passport, SSM number).
Monthly Pass Purchase
The Monthly Pass Page simplifies the process of buying a pass. Users select the council, vehicle, and desired month, with a summary showing the item name and price. A quick tap on Pay Now completes the purchase.
Log In & Sign Up Process
Getting started with the Penang Smart Parking App is quick and effortless. Users can log in or sign up using their mobile number, and a convenient passcode option makes access even faster.
Additional Features
To enhance security, the app offers a Biometrics Enable option, ensuring your account stays protected. Users can also easily Search for Parking and view their Transaction History, providing full control over their parking activities with just a few taps.
Conclusion